14-day policy
Returns & Refunds
If you're not happy with your purchase, you can return most items within 14 days of delivery for a full refund or exchange.
Eligibility
Items must be unused, undamaged and returned in original packaging.
Sale items, personalised products and intimate items (e.g. opened textiles, used dinnerware) are final sale unless faulty.
How to start a return
Email orders@goodchoose.com with your order number and a photo of the item. We'll send return instructions within 1 business day.
Refunds
Refunds are issued to your original payment method within 5–10 business days of us receiving the returned item.
Damaged or faulty items
We're sorry if anything arrives damaged. Email us within 48 hours of delivery with photos and we'll arrange a replacement or full refund at no cost to you.
